Warranty

Discover the benefits of our 10-year limited warranty and commitment to quality materials. Enjoy peace of mind and a better night's sleep with Simba.

Do I need to register my purchase or keep a receipt?

All your order details are securely stored on our system, so no need to worry about a receipt or registering your guarantee. You'll be emailed all the order information with an order number, just have this handy when contacting us so we can easily br

Are All Products Covered by a Warranty?

Our mattresses come with a 10-year manufacturer's warranty. Accessories such as pillows, duvets, and bedding are covered with a 1-year warranty covering manufacturing defects.

What Does the Simba Mattress 10-Year Warranty Cover?

We're proud to offer a 10-year warranty on each Simba mattress. If your mattress fails within that period due to a manufacturing defect, we will exchange it for a brand new one. The warranty covers physical manufacturing flaws in the mattress layers

I have a warranty claim. What should I do?

We're here to assist you! To initiate a warranty claim, please email our Quality Assurance team at [email protected] or visit our contact page at https://simba.shop/pages/contact-us. They will require your order information and details about the issue

What is the Simba Mattress Warranty Policy?

Simba is devoted to offering outstanding product durability and quality to help you experience a peaceful, comfortable sleep. Though we don't foresee any defects, you can have peace of mind knowing that any potential issues are protected by our limit