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We&apos;re here to assist you! To initiate a warranty claim, please email our Quality Assurance team at <a data-fr-linked="true" href="mailto:hello@simba.shop">hello@simba.shop</a> or visit our contact page at <a data-fr-linked="true" href="https://simba.shop/pages/contact-us">https://simba.shop/pages/contact-us</a>. They will require your order information and details about the issue you&apos;re experiencing with your product. To expedite the resolution process, please be ready to take a few photos of the issue and manufacturing tag, and provide any additional information that may be helpful! Our team of quality experts will review your claim promptly and work to find the best solution for you.

We're here to assist you! To initiate a warranty claim, please email our Quality Assurance team at hello@simba.shop or visit our contact page at https://simba.shop/pages/contact-us. They will require your order information and details about the issue

I have a warranty claim. What should I do?

Trial, Returns & Warranty

Warranty

Can I clean my Simba mattress?

Do I need to turn my Simba mattress over regularly?

Can I get my Simba mattress back in the box or roll it back up again?

Do I need to use a mattress protector with my Simba mattress?

Can I use my Simba mattress on a sofa bed?

Can I use my Simba mattress with an adjustable bed?

Can I use an electric blanket with my Simba mattress?

Moving House? Here's How to Move or Store Your Simba Mattress

Caring For Your Simba Mattress

What base should I put my Simba on?

Will my Simba mattress have a smell when I first open it?

Which way up does my Simba mattress go?

My Simba mattress arrived, how do I set it up?

I've unpacked my Simba mattress, how long until bedtime?

Can I keep my Simba mattress boxed?

How big is the Simba mattress box?

Does the Simba Mattress Have a Break-In Period?

Unpacking and Setting Up Your Simba Mattress

How firm are Simba mattresses?

How deep are Simba mattresses? Will my sheets fit?

Can you make bespoke mattresses?

Are you environmentally friendly and is the Simba Mattress vegan?

What is Simbatex?

What certifications do Simba mattresses have?

Does Simba Mattress Sleep Cool for Hot Sleepers?

What is the Weight Capacity of a Simba Mattress?

Will You Feel Your Partner Move on a Simba Mattress?

Can Kids Use a Simba Mattress?

Is Simba Mattress Safe for People with Latex Allergies?

Can Pregnant Women Use Simba Mattress?

Will Simba Mattress Help with Back Pain?

How to choose the perfect mattress for you?

Is the Simba Mattress comfortable for lightweight individuals?

Simba Mattress Product Information

Simba Mattresses

How can I check the status of my order?

How can I track my order?

How Does Simba's Shipping Policy Work and How Can I Track My Order?

What do I do if I have received my product and noticed that it was damaged?

Is it normal that my new mattress smells?

Do you offer In-Home Delivery and Setup?

Delivery

Can I order by phone?

What forms of payment do you accept?

Which internet browsers are supported? Can I use my mobile phone?

Do you have financing solutions?

Can I cancel or change my order once it has been placed?

I have a promo code; where do I enter it?

How Many Discount Codes Can I Use on an Order?

What's the Difference Between Buying Directly from Simba and Buying from a Retailer?

How Can I Place an Order?

Do you offer gift cards?

What are the differences between purchasing from Simba.shop and buying from a third party

Does Simba have a referral program?

Purchase Programs

Place an Order

How do I create an online account?

How can I modify my existing account?

I created my account and didn't sign up for the newsletter; can I sign up now?

How can I unsubscribe from the newsletter?

Account Help

Simba Ordering, Account, and Delivery

What is your 100-night comfort guarantee?

What if my new mattress is not comfortable?

How to Check How Many Days Are Left on My Trial?

Does the 100 Night Trial Apply to All Products?

Is There a Minimum Time I Have to Keep the Mattress?

Do I Have to Pay to Trial the Mattress?

Do I Still Qualify for the 100 Night Trial If I Paid Using Financing?

How Does the 100 Night Trial Work?

Does the Mattress Need to Be Protected During the Trial?

Can I Get the Mattress Back in the Box or Roll It Back Up Again?

Do I need to keep any of the packaging or boxes?

Trial and Returns

Do I need to register my purchase or keep a receipt?

Are All Products Covered by a Warranty?

What Does the Simba Mattress 10-Year Warranty Cover?

What is the Simba Mattress Warranty Policy?

How Can I Contact You?

How do I find a Simba store near me?

How Many 5-Star Reviews Does Simba Have?

How Are Simba Mattress Reviews Gathered?

Where Can I Leave a Review for My Simba Purchase?

Reviews

Does Simba Have Goals or Targets to Become More Sustainable?

Sustainability at Simba

Where is Simba located?

What makes Simba unique?

Simba, the company

About Simba

I have a warranty claim. What should I do?Updated a year ago