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Can I order by phone?

Unfortunately, you can't order by phone at this moment in time. But do try our online Chat for a lightning-quick response to help you decide which mattress to order.

What forms of payment do you accept?

We accept a variety of payment methods to make your shopping experience as convenient as possible. Here are the payment options we currently accept:. No matter which payment method you choose, you can rest assured that your transaction will be secure

Which internet browsers are supported? Can I use my mobile phone?

You can use all current mobile and desktop versions of Chrome, Safari and Firefox. You can shop on your phone on your commute - please, not while you're driving - or on your computer. We've designed our website for any approach.

Do you have financing solutions?

We do! You can choose to finance your purchase online through our partner Affirm; just choose that option as you go to check out with your purchase.

Can I cancel or change my order once it has been placed?

If you want to change or cancel an order, please contact us within 12 hours of submitting your order.

I have a promo code; where do I enter it?

You'll be able to enter your Promo Code as you check out with your purchase. Simply follow these steps: Click on your shopping cart icon at the top right of the Simba website Under Cart Summary, click the + sign next to Promo Code and enter yours

How Many Discount Codes Can I Use on an Order?

You can only use 1 discount code per order, no matter where they came from — so you can't double up on, say, a special offer and a referral code from a friend. If you're lucky enough to have more, just pick the one that suits you best!

What's the Difference Between Buying Directly from Simba and Buying from a Retailer?

There are several differences, for example, each retailer offers their own financing plans, trial and return policy, delivery options, and timings and availability of sizes. Retailers will not have all the items we sell on our website, so it's always

How Can I Place an Order?

Thanks for asking! You can place your order directly on our website - https://simba.shop. Just visit the product page, choose the size you need, and add it to your cart. Follow the instructions through the checkout, and then sit back while better sle

Do you offer gift cards?

At this time, we don't have gift cards available. But don't worry, our Product Consultants are here to help you put together the perfect order. You can get in touch with our team at [email protected] or through our contact page at https://simba.shop/p

What are the differences between purchasing from Simba.shop and buying from a third party

When it comes to ordering a Simba product, there are some key differences between purchasing directly from us and buying from one of our partners. Here are a few things to keep in mind:. If you have any additional questions, please don't hesitate to