Delivery

Learn about our delivery options and track your order with ease.

How can I check the status of my order?

We don't want you to lose sleep over the status of your order. To check where it's at, simply log in to your account and select "Order History" from the menu.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email to track your order. And you can click the person icon at the top right anytime and choose Order History to view your tracking number.

How Does Simba's Shipping Policy Work and How Can I Track My Order?

To ensure a smooth delivery process, we partner with UPS, FedEx, and regional carriers. Our goal is to deliver your orders within 2 business days for all orders placed before 12 PM. Once your order has been shipped and scanned within the carrier's ne

What do I do if I have received my product and noticed that it was damaged?

We apologize for the inconvenience of receiving your product in less than perfect condition! Our team is ready to help you resolve this issue promptly. To begin the process of filing a product quality claim, please get in touch with our Customer Serv

Is it normal that my new mattress smells?

Well, there's such a thing as a 'new bed' odour, but that'll go away soon (especially once you've established a routine of cuddling up under the covers).

Do you offer In-Home Delivery and Setup?

Currently, we do not provide In-Home Delivery and Setup services.