How Are Simba Mattress Reviews Gathered?Updated a year ago
At Simba, we value customer feedback and strive to ensure that every customer has the best night's sleep possible. To achieve this, we gather real and unfiltered reviews from every single customer after they place an order with us.
Our Approach to Collecting Reviews
We listen to our customers, and their feedback plays a crucial role in helping us continuously improve our sleep products.
Review Collection Process
- Unique Reviews: Our data management partner, GroupBWT, LLC, assigns a unique identifier to each review using a set of parameters recorded at the point of capture. A deduplication exercise is then conducted to ensure the uniqueness of each review.
- Public Sources: Reviews are gathered from various public sources, including Simba.Shop, Simba Sleep Limited's e-commerce website, eBay, Amazon, Trustpilot, and Yotpo in territories worldwide.
Note on Third-Party Websites
Simba has no control over reviews left on third-party websites not controlled by Simba. Additionally, Simba cannot guarantee the ongoing public accessibility of reviews hosted on third-party websites beyond the claim date.
By collecting and analyzing reviews from various sources, Simba is able to maintain its commitment to providing outstanding sleep products and continuously improving based on customer feedback.